Are you passionate about computers, solving tech problems, and helping others? A career as an IT Support Technician might be the perfect fit — and the MICT SETA can help you get the skills, training, and work experience needed to launch your career in South Africa’s growing tech industry.
What Is an IT Support Technician?
An IT Support Technician provides technical assistance to users within an organisation. They install and maintain hardware and software, troubleshoot issues, and ensure that IT systems run smoothly.
Key Responsibilities:
- Setting up and maintaining computers, printers, and networks
- Troubleshooting hardware and software problems
- Providing remote or in-person tech support
- Installing operating systems and applications
- Performing routine maintenance and updates
- Managing user accounts and system access
IT Support Technicians are in demand across various industries — including education, finance, retail, healthcare, government, and IT service companies.
What Is MICT SETA?
The Media, Information and Communication Technologies Sector Education and Training Authority (MICT SETA) is responsible for developing skills and qualifications in the ICT (Information and Communication Technology) sector in South Africa.
MICT SETA:
- Accredits training providers
- Funds learnerships, internships, and skills programmes
- Promotes workplace-based learning
- Supports the development of digital careers
MICT SETA Learnerships for IT Support Technicians
MICT SETA offers a variety of accredited programmes that prepare young people for careers in IT support.
| Qualification Title | NQF Level | SAQA ID |
|---|---|---|
| National Certificate: IT: Technical Support | Level 4 | 78964 |
| Further Education and Training Certificate: IT: Systems Support | Level 5 | 48573 |
| Skills Programme: IT Helpdesk / Technical Support | Level 4–5 | Varies |
These programmes combine theory and workplace learning, usually lasting 12 months, and often come with a monthly stipend.
What Will You Learn?
- Computer hardware and software installation
- Troubleshooting operating systems (e.g., Windows, Linux)
- Networking basics (LAN/WAN setup)
- Customer service for technical support
- Cybersecurity fundamentals
- Remote desktop and helpdesk tools
- Basic server support and IT infrastructure
These are practical, in-demand skills that can kickstart a long-term career in IT.
Entry Requirements
Most MICT SETA IT Support Technician programmes require:
- Grade 12 / Matric certificate (with maths or computer studies recommended)
- South African ID
- Age 18–35 (for most funded learnerships)
- Interest in IT and technology
- Basic computer skills
- Willingness to learn and complete both theory and work components
Learnership Stipend
If you’re accepted into a MICT SETA-funded learnership, you’ll typically receive a monthly stipend of R3,000 to R5,000, depending on the programme and employer.
This allows you to gain qualifications and income while getting real-world work experience.
Where to Study: Accredited MICT SETA Training Providers
Look for MICT SETA-accredited training providers in your province. Some well-known institutions offering IT Support Technician programmes include:
- CTU Training Solutions
- Boston City Campus
- Torque IT
- ICT Academy
- Belgium Campus
- Various TVET colleges with ICT programmes
- Online learning platforms partnered with MICT SETA (for hybrid/blended programmes)
Verify a provider’s MICT SETA accreditation on the official MICT SETA website.
How to Apply for an IT Support Learnership
- Search for MICT SETA-accredited providers or learnership openings
- Prepare your documents:
- Certified ID copy
- CV
- Matric certificate or latest school results
- Apply online, via email, or in person
- Complete any required assessments or interviews
- If accepted, sign a learnership agreement
You can also find learnership ads on:
- Indeed South Africa
- LinkedIn Jobs
- Company career pages (e.g., BCX, Vodacom, Telkom)
- Department of Labour offices
Career Opportunities After Qualifying
Completing an IT Support Technician qualification opens doors to roles like:
- Helpdesk Technician
- Technical Support Specialist
- IT Support Officer
- Desktop Support Technician
- IT Administrator
- Junior Network Technician
With experience and further study, you can move into:
- Network Administration
- Cybersecurity
- Cloud Computing
- System Engineering
You can also pursue advanced qualifications (NQF 6+) or vendor certifications (e.g., CompTIA A+, Cisco CCNA, Microsoft Fundamentals).
Final Thoughts
Technology is the future — and South Africa needs more skilled IT professionals. With the support of MICT SETA, you can become a qualified IT Support Technician, earn while you learn, and start building your career in tech.
Don’t just use technology — become the one who supports it. Let MICT SETA help you build your future