INSETA Contact Centre Internship 2025, Are you a young South African looking to build a career in the customer service or insurance industry? The INSETA Contact Centre Internship is a fully funded programme that provides unemployed youth with the skills, training, and work experience needed to launch a career in contact centres, customer service, and client-facing roles.
Funded by the Insurance Sector Education and Training Authority (INSETA), this internship targets individuals who want to grow in customer engagement roles — particularly within financial services, banking, and insurance.
In this guide, you’ll learn everything about the INSETA Contact Centre Internship 2025, including the benefits, eligibility criteria, application process, and future career prospects.
What Is the INSETA Contact Centre Internship?
The INSETA Contact Centre Internship is a 12-month structured work-based learning programme designed for unemployed youth and recent graduates who are interested in customer service roles.
It includes:
- Theoretical training in customer service principles
- Practical workplace experience in real contact centres
- A monthly stipend
- A nationally recognised qualification aligned with SAQA and INSETA
The internship focuses on inbound and outbound contact centre operations, including handling customer queries, resolving complaints, and using CRM systems.
Best of all: This internship is completely free and funded by the government via INSETA.
Who Is INSETA?
INSETA stands for the Insurance Sector Education and Training Authority. It supports education, skills development, and employment within South Africa’s insurance and financial services industries.
INSETA funds learnerships, internships, and bursaries in areas such as:
- Short-term and long-term insurance
- Financial advice and client servicing
- Contact centre operations
- Claims and policy administration
The Contact Centre Internship forms part of INSETA’s mission to improve service delivery and professional standards across the insurance and customer service sectors.
Who Should Apply?
The INSETA Contact Centre Internship is ideal for:
- Unemployed youth aged 18–35 years
- Matriculants with Grade 12
- TVET graduates with qualifications in business, office admin, or customer service
- Graduates from universities or colleges needing work experience
- People with disabilities (many programmes encourage inclusive hiring)
Minimum Requirements:
- Certified South African ID
- Certified copy of Matric certificate (or higher qualification)
- Basic computer literacy
- Good communication skills in English
- Passion for working with people
- No prior formal employment related to the internship field
You don’t need prior work experience — just a willingness to learn and grow.
What Will You Learn?
The internship blends classroom learning with hands-on experience. You’ll be trained on:
- Understanding the role of a contact centre agent
- Handling inbound and outbound calls professionally
- Using CRM (Customer Relationship Management) software
- Managing customer complaints and queries
- Following company scripts and procedures
- Capturing accurate customer information
- Working in a target-driven environment
You may also receive training in:
- Telephone etiquette
- Sales skills (cross-selling, upselling)
- Customer service excellence
- Workplace professionalism
RELATED: INSETA ISSF Bursary 2026: How to Apply, Eligibility, Allowance & Deadline
What Qualification Will You Get?
Upon successful completion, you’ll receive:
- A National Certificate in Contact Centre Support (NQF Level 2 or 3)
- A Statement of Results from INSETA
- A reference letter from your host employer
- Valuable workplace experience to add to your CV
This qualification is recognised nationally and improves your employability in the insurance and broader customer service industries
Duration and Stipend
- Duration: Usually 12 months (full-time)
- Stipend: R3,500 to R5,000 per month, depending on the host employer
Some internships may offer additional support like transport allowances or work-from-home options for hybrid contact centres.
Where Can You Find INSETA Contact Centre Internships?
1. SAYouth.mobi
- Government platform for youth employment
- Search for “INSETA Internship” or “Contact Centre Learnership”
- Easy registration and free to apply
2. Online Job Portals
Use trusted platforms like:
Search using keywords:
- “INSETA Contact Centre Internship 2025”
- “Customer Service Learnership”
- “Call Centre Internship with Stipend”
3. Insurance and Financial Services Companies
These companies often partner with INSETA to host interns:
- Discovery
- Old Mutual
- OUTsurance
- Sanlam
- Metropolitan
- Capitec
- Absa Life
- FNB Insurance
Check their careers pages regularly or sign up for email alerts.
How to Apply
Step 1: Get Your Documents Ready
- Certified copy of ID
- Certified copy of Matric or post-matric certificate
- Updated CV
- Proof of residence
- Motivation or cover letter (optional but recommended)
2: Apply Online or via Email
- Follow the instructions in the internship advert
- Make sure all documents are attached in PDF format
- Use professional email formatting and file naming
Step 3: Prepare for Assessments or Interviews
If shortlisted, you may be invited for:
- Language and typing tests
- Customer service scenarios
- A short interview (online or in person)
Dress neatly, be polite, and show your interest in the internship and company.
What Jobs Can You Get After Completion?
Once you complete the internship, you can apply for permanent roles like:
- Call Centre Agent (inbound or outbound)
- Customer Service Consultant
- Policy Administrator (Insurance)
- Client Support Agent
- Claims Processor
- Sales Agent (Financial Services)
- Helpdesk or Support Agent
These roles are available in insurance companies, banks, call centres, medical aid companies, and government departments.
With experience, you can grow into team leader, trainer, or customer experience specialist roles.
Study Further After the Internship
You can further your career by studying:
- Contact Centre Operations (NQF Level 4)
- Business Administration (NQF Level 5)
- Sales and Marketing Certificates
- Short-Term Insurance Learnership (NQF 4)
- INSETA Bursary Programme for further studies
RELATED:
- INSETA Learnership Programme 2025 | Apply Now for Skills Training & Monthly Stipend
- RBS INSETA Learnerships 2025 – Applications Now Open (With Stipends)
- INSETA (ISSF) 2025: Bursaries for Future Insurance Professionals
- InSETA Unemployed Learnership Programme – Earn While You Learn
Final Thoughts
The INSETA Contact Centre Internship 2025 is more than a job — it’s a stepping stone to long-term success in South Africa’s service-based industries. With free training, a monthly stipend, and real work experience, it’s a great opportunity for youth looking to build a professional foundation in customer service and financial services.
If you want to gain work experience, boost your confidence, and earn while you learn — apply for the INSETA Contact Centre Internship today.