Are you a people person who enjoys helping others and creating a professional, welcoming environment? If so, a career as a Receptionist could be your ideal starting point — and the Services SETA can help you get there.
What Does a Receptionist Do?
Receptionists are often the first point of contact in any organisation. They play a critical role in handling front-office tasks, greeting clients, answering calls, and supporting office operations.
Daily Duties Include:
- Welcoming and directing visitors
- Managing calls, emails, and messages
- Booking appointments and managing schedules
- Maintaining front desk order and professionalism
- Providing general administrative support
Receptionists work across many industries – from corporate offices to hospitals, hotels, law firms, and government departments
What Is Services SETA?
The Services Sector Education and Training Authority (Services SETA) is responsible for skills development in the services industry. It ensures that training providers deliver quality-assured, accredited qualifications to help learners find employment or grow within their chosen careers.
Services SETA Learnerships for Receptionists
The Services SETA funds learnerships, skills programmes, and qualifications that prepare students for receptionist and administrative roles.
Here are some popular qualifications to consider:
| Qualification Title | NQF Level | SAQA ID |
|---|---|---|
| National Certificate: Reception Operations | Level 2–3 | 67465 / 14115 |
| Further Education and Training Certificate: Business Administration Services | Level 4 | 61595 |
| Skills Programme: Customer Service & Communication | Level 3 | Varies by provider |
These programmes include theoretical learning + workplace experience, giving you the practical skills needed for success.
What You’ll Learn
Depending on your chosen programme, you will gain skills in:
Entry Requirements
To qualify for most Services SETA receptionist programmes, you’ll need:
- Grade 10–12 certificate (Matric is an advantage)
- South African ID
- Age between 18–35 (for funded learnerships)
- Good communication skills
- Basic computer knowledge
Where Can You Study?
There are many Services SETA-accredited training providers in South Africa offering receptionist programmes. Some of the most reputable include:
- Oxbridge Academy
- Skills Academy
- INTEC College
- Damelin Correspondence College
- TVET Colleges (e.g., Ekurhuleni East, Northlink, College of Cape Town)
Make sure to verify each provider’s SETA accreditation before enrolling.
Do You Get Paid?
Yes! If you’re accepted into a Services SETA-funded learnership, you may receive a monthly stipend ranging from R2,000 to R4,500, depending on the level and employer.
This allows you to earn while you learn, gaining real work experience and income at the same time.
How to Apply for a Receptionist Learnership
- Search for Services SETA-accredited training providers
- Submit your CV, certified ID copy, and latest school results
- Complete any placement tests or interviews
- Sign a learnership agreement if accepted
You can also find learnership ads on:
- Indeed
- LinkedIn Jobs
- Careers24
- Department of Labour offices
- Municipal job portals
Career Growth After Your Learnership
Receptionist roles offer great career growth potential. With experience and further study, you can progress into:
- Office Administrator
- Personal Assistant (PA)
- Executive Assistant
- Front Office Manager
- Customer Service Manager
You can also continue learning by completing higher-level qualifications in Business Administration or Office Management through Services SETA.
Final Thoughts
Becoming a Receptionist through a Services SETA-accredited programme is a smart step toward building a professional career. It’s an excellent opportunity for young South Africans to gain skills, workplace exposure, and a stepping stone into a wide range of industries.
Don’t wait to build your future — take the first step to becoming a qualified receptionist today.
Need Help Getting Started?
Check if a training provider near you is accredited by the Services SETA, and follow their application process. You can also visit the Services SETA official website for more info.